Analyze down - failure to load results

Incident Report for SurveyMonkey

Resolved

We received reports that the Analyze page was down on Monday, 7/27/20 from 7:07am PST - 7:42 am PST. There were multiple customer reports of the Rotten Bananas error on the Analyze page, or users seeing the export modal after failing to load results.

✅ The issue is now resolved and all customers should be able to access the site again. Please contact us at help.surveymonkey.com if you are still experiencing issues.

Posted Jul 27, 2020 - 07:00 PDT