Analyze Page Loading Incident

Incident Report for SurveyMonkey

Resolved

The Analyze issue is now resolved and all customers should be able to access the Analyze page again without further issues. Please contact us at help.surveymonkey.com if you are still experiencing issues.

Posted Dec 02, 2020 - 10:27 PST

Identified

The root cause of the issue has been identified, and we are currently working to implement a fix for the issue.

Posted Dec 02, 2020 - 10:18 PST

Investigating

⚠️ We have identified an issue with loading the Analyze page. Analyze is either partially loading or returning a rotten bananas error. Response Volume charts on the survey's Summary page are also impacted as a result. Our teams are actively looking into the issue.

Posted Dec 02, 2020 - 09:43 PST

This incident affected: SurveyMonkey.