This incident has been resolved. Outbound messages should now be sent and delivered successfully.
Posted Oct 28, 2021 - 17:25 PDT
Update
We have isolated the root cause of the issue, and are now seeing outbound messages being delivered. However, there still may be delays to delivery of all queued messages. We are continuing to monitor the issue.
Posted Oct 28, 2021 - 16:33 PDT
Monitoring
Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.
Posted Oct 28, 2021 - 14:23 PDT
Update
We are continuing to investigate this issue and making progress on identifying root cause and fixing the issue - outbound message delivery has resumed but it is not yet fully operational.
Posted Oct 28, 2021 - 13:23 PDT
Update
We are continuing to investigate this issue, and will provide further updates.
Posted Oct 28, 2021 - 12:32 PDT
Investigating
⚠️ We're aware of an issue impacting outbound emails not being delivered for US based customers, and we are investigating the cause.