SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Incident Report for SurveyMonkey

Identified

The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

Posted Feb 26, 2026 - 02:18 PST

This incident affects: SurveyMonkey.