Some users cannot access the Analyze page and some users cannot access the Collect Responses page for their surveys

Incident Report for SurveyMonkey

Resolved

All issues have been fixed, including the following:
- Some users cannot access Collect Responses on their surveys
- Some users cannot access Analyze on their surveys
- Users face a continuous spinning wheel/loading loop if they log in and need to register a new device
- Team Summary and Manage Users should be working correctly

If any of these above issues are still not resolved, please clear your browser's cache.
Posted Sep 09, 2025 - 19:57 PDT

Identified

The issue has been identified. Some users can now access the Analyze page or Collect Responses page for their surveys. We're still working to ensure that all users can access Analyze and Collect on their surveys.

However, there's now an additional issue where when users are trying to log in and register a new device, there's a continuous spinning wheel/loading loop. We're actively investigating this additional issue.
Posted Sep 09, 2025 - 18:39 PDT

Investigating

We are currently investigating this issue.
Posted Sep 09, 2025 - 16:20 PDT
This incident affected: SurveyMonkey.
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