Matrix rating questions missing selection boxes

Incident Report for SurveyMonkey

Resolved

This incident has been resolved.
Posted Nov 04, 2025 - 15:00 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2025 - 14:58 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 04, 2025 - 14:19 PST

Investigating

We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.
Posted Nov 04, 2025 - 12:13 PST
This incident affected: SurveyMonkey.
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