SurveyMonkey app crashing for some iOS users

Incident Report for SurveyMonkey

Resolved

This incident has been resolved. The full fix was implemented days ago and we monitored for a few days to ensure that there aren't any remaining issues that would resurface.

Posted Mar 31, 2022 - 16:36 PDT

Monitoring

A full fix for the issue has been released. We are currently monitoring before calling the issue as fully resolved.

Posted Mar 28, 2022 - 15:03 PDT

Update

A partial fix was released, which should resolve most of the crash issue. There still may be some residual issues with our SurveyMonkey iOS app. Our team is still working on a full fix so any remaining issues should get resolved with the full fix.

Posted Mar 27, 2022 - 22:47 PDT

Identified

The issue has been identified. The issue affects the SurveyMonkey iOS app (not the SurveyMonkey Anywhere iOS app) for some iOS users. We are working on a fix.

Posted Mar 27, 2022 - 20:53 PDT

This incident affected: SurveyMonkey.